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Shipping information

Shipping Pricing Information
Shipping costs are calculated after you click the "Proceed To Checkout" button. This is because we need to know where the items are being delivered to before making the calculation. You can select and view the shipping and total costs before moving forward.

After you have reviewed shipping costs, you can continue with the purchase, adjust the cart or back out completely

International Shipping
We ship worldwide. However, there are some products we are not allowed to sell in certain countries. These products are clearly marked.

Shipping Methods
Natsukashi offers shipping through the following carriers:

EMS International Shipping: EMS is an expedited mail service that provides insurance and a tracking number.

Japan Post – Small Packages: Japan Post Small packet and airmail does not have a tracking number and is not insured unless the Customer specifically requests Natsukashi in writing at the time of making the order to insure the order. Additional charges apply for insurance and tracking.

Please note that Natsukashi has no control over the Post Office in the delivery country. Customs can hold the shipment and delay delivery to its destination. Natsukashi cannot assist in finding shipments unless EMS shipping is chosen.

In cases where customs in the delivery country inspect the shipment it can take approximately 1 month for delivery.

Delivery Time
Dispatch of the products will be made as soon as possible after the order is accepted. On occasion a small delay may occur if special packing or non-standard size box or other similar accommodation is required. Any delay in this context is solely to best protect and send the product for the benefit of the Customer.

The Customer will be informed promptly if any ordered product is out of stock. All delivery times quoted on the website assume the availability of stock and are estimates only.

Shipment will not be made until payment is confirmed.

 
Shipping information