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Terms & Conditions

1. General
These Natsukashi Terms and Conditions (“T&C”) set out the terms and conditions that apply to use of NATSUKASHI.JPN.COM (“Natsukashi Site”) and purchase of products online through the Natsukashi Site by a customer (“Customer”). By using the Natsukashi Site, Customer agrees to be bound by the provisions of these T&C.

Natsukashi shall have the right at any time to change or discontinue any aspect or feature of the Natsukashi Site, including, but not limited to, content, hours of availability, and equipment needed for access or use.

2. Registration/Password
In order to make purchases on the Natsukashi Site you must register and become a member.  When you register as a member you will be asked to provide a password for security control. You will be responsible for all activities that occur within your account, so please keep your password confidential. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your password, or any credit, debit or charge card number), please notify Natsukashi immediately to change your password.. You will be liable for any purchases made and/or losses incurred by Natsukashi or others due to any unauthorized use of your account.


3. Pricing
Prices shown on the Natsukashi Site are in US Dollars (USD) or Japanese YEN (JPY) and are inclusive of applicable Japanese consumption taxes. Prices do not include shipping costs.
The prices also do not include any taxes, duties, import fees or customs fees charged by the local government of the Customer. The Customer will be responsible for both customs clearance and payment of customs duties and local taxes where required.

Natsukashi reserves the right to review pricing from time to time and change prices when necessary.

4. Payment
Natsukashi offers the following payment methods:
• PayPal
• Credit Card (MasterCard & Visa)

All payments must be made in advance. If Natsukashi cannot process payment for whatever reason, the order will not be processed. Once the Customer has completed the order and payment process online the order will be irrevocable and cannot be cancelled.

5. Shipment of Purchased Products

5.1 Shipping Methods

Natsukashi offers shipping through the following carriers:

EMS International Shipping: EMS is an expedited mail service that provides insurance and a tracking number.

Japan Post – Small Packages: Japan Post Small packet and airmail does not have a tracking number and is not insured unless the Customer specifically requests Natsukashi in writing at the time of making the order to insure the order.

5.2 Delivery Time
Dispatch of the products will be made as soon as possible after the order is accepted. On occasion a small delay may occur if special packing or non-standard size box or other similar accommodation is required. Any delay in this context is solely to best protect and send the product for the benefit of the Customer.

The Customer will be informed promptly if any ordered product is out of stock. All delivery times quoted on the website assume the availability of stock and are estimates only.
Shipment will not be made until payment is confirmed.

5.3 Ownership
Ownership of the products ordered will pass to the Customer upon confirmation by Natsukashi of payment in full and delivery of the product by Natsukashi to the carrier for the service designated by the Customer in accordance with 5.1 above. Natsukashi will not be liable for any loss, theft or damage to the products after delivery to the carrier.

Please note that shipments outside of Japan can take time. Although the EMS service can sometimes provide estimated and/or confirmed delivery dates, this does not apply to all countries. Some countries have extremely poor postal services and delivery can take a month or more. In those instances where the Customer has chosen to use a delivery service without tracking, Natsukashi will not be able to assist the Customer in searching for the package when it becomes missing.

5.4 Partial Shipments
In the case where all the ordered products are not fully in stock, Natsukashi reserves the right to send ordered products individually as they become available.

6. Taxes & Duties
Shipments to other countries may be subject to taxes, duties, import fees and customs fees. Natsukashi is not responsible for any taxes, duties, import fees or customs fees levied once the product reaches the country of the Customer. Please contact your local government or post office for more information.

7. Returns & Refunds

7.1 Refund
Natsukashi will provide a full refund including shipping if:

a) the product is defective, and it is clear that the packaging was intact upon receipt by the Customer and it can be determined with certainty that the item was not damaged during transit;

b) the size, color, or other aspect of the product as ordered was incorrectly sent by Natsukashi;

c) the order is cancelled prior to shipment by Natsukashi.

In the case of a full refund under the above, all monies will be refunded and the Customer can then reorder through the Natsukashi Site if desired. Once the product is received and checked by Natsukashi the Customer will be issued a full refund within 30 days of receipt of the returned product.

7.2 Procedure for Returns

Natsukashi must be contacted first before any product is returned at:

[email protected]

Note, returned products must be insured and sent with tracking numbers to ensure delivery to Natsukashi. Natsukashi will not be responsible for any refund until the returned product has been safely delivered to Natsukashi.

7.3 Goods returned by carrier

In the case where goods have been returned to Natsukashi due to:

a) Customer was not available when carrier tried to deliver
b) Customer refused delivery of goods

One of the following will apply:

a) Goods can be re dispatched by Natsukashi at the customers cost or;
b) Natsukashi can refund cost of the goods only minus a 5% handling charge.

8. Proprietary Rights/Links

8.1 Proprietary Material
The Natsukashi Site is owned and operated by Natsukashi and all the visual interfaces, graphics, design, compilation, information, computer code, products, software, services, and other elements ("Materials") are protected by copyright, trade dress, patent, and trademark laws, international conventions, and other relevant intellectual property and proprietary rights, and applicable laws. All Materials contained on the Natsukashi Site are the property of Natsukashi and/or third person licensors. Any modification, copying, or any other use of the Materials without express written permission from Natsukashi is unauthorized and illegal.

8.2 Trademarks, Copyrights and Restrictions
All trademarks, service marks, logos, and trade names and similar indications (“Trademarks”) are proprietary to Natsukashi and/or third person licensors. All Trademarks on the Natsukashi Site are the property of Natsukashi or of the acknowledged owner thereof.  Any Trademarks used on the Natsukashi Site that are not owned by Natsukashi are used with the permission or with clear designation of the respective holders. No right to use any of the Trademarks is granted or intended to be granted to any user of the Natsukashi Site, and any use of any Trademark without express written permission from Natsukashi is prohibited.

8.3 Third person links
The Natsukashi Site contains links to other Internet sites and resources that are not related to or controlled by Natsukashi. These links are provided for the convenience of the Customer to provide further information. They do not signify that Natsukashi endorses the website(s). Natsukashi assumes no responsibility or liability for any errors or omissions in the materials or information available on or through such other Internet sites or resources. The existence of such links is not an endorsement by Natsukashi of such Internet sites or the resources, contents, or operators. In addition, such other Internet sites and resources may provide less security than Natsukashi and have a privacy policy different than that of Natsukashi. Access to and use of such Internet sites and resources is at the sole risk of the Customer.

9. Privacy
Natsukashi values your trust and is making every effort and using the best possible security standards to ensure that personal data are protected from unauthorised access. All orders, personal data and credit card details are protected by technical security systems and an additional authorisation process - both when transferring data and saving data on the Natsukashi servers.
Natsukashi only collects and saves information that is required to process the order of the Customer. Any collected information is used solely for such purpose. No personal data will be shared with any third person, except to the extent absolutely required to process and send your order (e.g. carrier).

10. Discussion; Governing Law and Jurisdiction

10.1 Discussion
Natsukashi and Customer agree to discuss in good faith any disputes that arise between them and make best efforts to resolve such issues between them.  In the event that agreement cannot be reached with 30 days of the problem first being raised by a party, 10.2 shall apply.

10.2 Governing Law and Jurisdiction
These T&C shall be exclusively governed by Japanese law.  Customer agrees that any action arising out of or relating to these T&C and any transaction under these T&C shall be exclusively filed in the Tokyo District Court in Tokyo, Japan.

11. Disclaimer/No Warranties
Natsukashi is a seller of the products on its site, but not the manufacturer.  Customer acknowledges that under no circumstances, including, but not limited to, negligence, will Natsukashi or its employees be liable for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages arising from the use of or inability to use products purchased on the Natsukashi Site. Natsukashi liability for damages will not exceed, in any case, the amount paid by the Customer for the product, exclusive of shipping costs.

12. Amendments
These T&C may be amended from time to time due to new laws and regulations or other reasons. The amended T&C will be effective as of the date of publication. Please check these T&C periodically for changes. Your continued use of the Natsukashi Site after the posting of changes constitutes your binding acceptance of such changes.

Terms & Conditions